Frequently Asked Questions

This page contains a complete listing of questions we most frequently hear from our students. Scroll through the page, or click on a specific question below to be automatically directed to the corresponding answer.

General Course Information 

About The Soulmate Secret Course Sessions
About The Soulmate Secret Recorded Group Coaching Calls
How will I access Course Materials
What are the technical requirements to participate in the course?
Is there anything special I need to access the Course Sessions from my computer?

Payment Related Questions

What is the refund policy?
Can I pay with PayPal?
Can I pay with a personal check?
Is there a multi-pay option available?

I have a question which is not answered here, where can I go to get help?
I want to register. What do I do?

About your Soulmate Secret Course Session audios
Your Soulmate Secret course includes a total of seven 60-minute, downloadable Course Sessions (listen online or download the mp3 files to your computer, iPod, or audio player). You will have instant and unlimited access to each of the seven Course Session recordings.

You can go through the Course Session recordings at a pace that works for you, either listening to one session each week, or spreading it out if you find you need more time with a particular session.

All of the audio recordings are available on a password-protected Virtual Classroom website, accessible as soon as registration is complete.

About your Soulmate Secret recorded Group Coaching Calls
Your Soulmate Secret Digital Course includes a total of three 60-minute, downloadable Group Coaching Calls (listen online or download the mp3 files to your computer, iPod, or audio player). During these sessions, you will hear Arielle responding to questions related to the Soulmate Secret material from people around the world going through the process.

We have found the recordings to be a valuable resource to participants going through the course. As Arielle responds to questions from others, you will receive helpful insights, tips and guidance about how to navigate a similar question that might have come up for you.

All of the audio recordings are available on the password-protected Virtual Classroom website, accessible as soon as registration is complete.

How will I access course materials?
Your Soulmate Secret Course Sessions, Recorded Group Coaching Calls, Transcripts, and Practice & Reflection Questions are available to you on a Virtual Classroom website. Shortly after registration, you will receive an email that gives you all the information you need to access and navigate the Virtual Classroom.

What are the technical requirements to participate in the course?
You will need an active email address to receive information and updates about the course. You will need a computer and an internet connection to stream or download course materials.

Additionally, you will need Adobe Acrobat Reader to open the written course materials like Transcripts and Practices & Reflection Questions.

You can download Adobe Acrobat Reader for free here.

Is there anything special I need to access the Course Sessions from my computer?
To stream or download the Course Sessions, you must have a computer that has the capability to run Internet Explorer (8), Mozilla Firefox (3.6.2), Safari (4.0.5), Google Chrome or more recent versions of these programs.

You will want a reliable Internet connection of at least 1 mps. If you have a wireless Internet connection (Wi-Fi), make sure you are in a spot with a strong connection. Optionally, you may find that having a headset with earphones can enhance your listening experience when listening to the calls online.

What is the refund policy?
We are committed to providing the highest level of satisfaction for all of our programs and products, and fully stand behind our courses. If you find within 30 days of purchase that you are not satisfied with the program, you may request a 100% refund of your payment. Refunds will be issued in the same form of payment made and may take up to three weeks to process. Refund requests must be made in writing to soulmatesecret@evolvingwisdom.com

Can I pay with PayPal?
Yes, we do accept PayPal payments for the single payment option. PayPal does not allow for monthly recurring payments.

Can I pay with personal check?
We do not accept personal checks at this time.

Is there a multi-pay option available?
There is not a multiple payment plan for The Soulmate Secret 7-week Digital Course at this time.

I’ve read all of the above and still have a question. Where can I go for more support?
Simply click the red support tab on the right side of the screen to contact a member of The Soulmate Secret team. Alternatively, you can reach us at soulmatesecretsupport@evolvingwisdom.com.

If you prefer to register by phone or have registration questions, please call us at 510-431-2131 and leave a voicemail including your phone number. Our Soulmate Secret specialists will respond with a return phone call within 24 hours.

I want to register. What do I do?
Visit our Course Information Page and register online through our secure shopping cart.

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